The Ladybird Ethnic — Made for her

Cancellation & Refund

When you can cancel and how refunds are processed.

Cancellation Window

  • Orders can be cancelled only before processing or dispatch.
  • Once an order has been dispatched, cancellation is not permitted.

Refund Processing

  • Approved refunds are processed to the original online payment method.
  • Refunds are processed according to the applicable payment gateway and banking timelines.
  • If an online payment is deducted but an order confirmation is not received, contact The Ladybird Ethnic with the relevant transaction details for verification.