Privacy Policy
What we collect, how we use it and your privacy rights.
Privacy Commitment
The Ladybird Ethnic respects customer privacy and is committed to protecting personal information collected through its website and customer interactions.
Information We Collect
We collect information required to provide our services, including full name, mobile number, email address, billing and shipping address, order details, transaction details and customer-support communications. Technical information such as IP address, browser type, device information and website usage information may also be collected.
Payment Information
Payments are processed through authorised payment service providers. The Ladybird Ethnic does not store sensitive payment credentials such as UPI PINs, banking passwords, CVV or complete card details on its own systems.
How Information Is Used
Personal information is used to process and fulfil orders, process online payments, arrange delivery, send order confirmations and tracking updates, handle returns, exchanges and refunds, respond to customer enquiries, prevent fraud and unauthorised transactions, maintain and improve the website and services, and send promotional communications where the required consent has been obtained.
Sharing of Information
Information is shared only as necessary to provide services, including with authorised payment gateways, courier and logistics providers, hosting and technology providers, and customer-support or communication providers. Personal information is not sold or rented to third parties.
Cookies
The website uses cookies and similar technologies for essential functionality, sessions, usage analysis, performance and user experience. Customers can manage cookie settings through their browser where supported.
Data Security
The Ladybird Ethnic uses appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No electronic system can guarantee absolute security.
Data Retention
Information is retained for as long as necessary to fulfil orders, provide customer support, process returns or refunds, maintain business records, comply with legal, tax and regulatory requirements, and resolve disputes. Information is deleted or securely disposed of when it is no longer required, subject to applicable law.
Privacy Rights
Subject to applicable law, customers may request access to or correction of their personal information, request deletion where legally permitted, withdraw consent where processing is based on consent, and request information about the processing of their personal information.
Privacy Requests
Privacy-related requests may be submitted by email or WhatsApp using the contact details provided on our Contact page.
Third-Party Websites
The website may contain links to third-party websites. The privacy practices of those websites are governed by their own privacy policies.
Updates to This Policy
The Ladybird Ethnic may update this Privacy Policy when necessary. Changes will be published on the website with an updated date.