Returns & Exchange
When returns/exchanges are accepted and what evidence is required.
Order Checks
Every order is checked and packed before dispatch.
Not Accepted
Returns or exchanges are not accepted for change of mind, change in colour preference, incorrect size selected by the customer, or minor variations in colour, print, texture or appearance caused by lighting, screen settings or normal fabric characteristics.
Eligible Reasons
Returns or exchanges may be considered for a defective or damaged product, wrong product, product with a different colour/design than ordered, size different from the size ordered, or incomplete/missing item.
Reporting Window
Any issue must be reported within 48 hours of delivery.
Mandatory Unboxing Video
For damage, defect, wrong-product or missing-item claims, a continuous and uninterrupted unboxing video from the sealed package through opening and inspection is mandatory.
Product Condition
The product must be unused, unwashed and unworn, with original tags, packaging and accessories intact and in original condition.
Verification
The Ladybird Ethnic will verify the claim before approving a return, replacement or refund.
Sizing
Customers must review the size chart and measurements before ordering. A size selected incorrectly by the customer is not eligible for return or exchange.